Return Policy | 45-Day Money-Back Guarantee | OTCHealth

60-Day Money-Back Guarantee

Try your hearing device risk-free for 60 days after delivery. If it's not right for you, return it for a full refund.

We cover return shipping. No restocking fees. No hassle. No questions asked. We're confident you'll love your device - and if you don't, you shouldn't be out a dime.

How returns work

1

Email us within 60 days of delivery

Send a note to Care@OTCHealthMart.com with your order number. Tell us why if you'd like - it helps us improve - but you don't have to.

2

We send you a prepaid return label

Within one business day, we'll email you a UPS prepaid return label. Print it and tape it to the original box, or drop it at any UPS location and we'll email the label directly to UPS.

3

We refund your original payment

As soon as your return arrives at our warehouse, we issue the full refund to your original payment method. Credit cards typically show the refund within 3-5 business days. We'll email you the moment the refund is issued.

What can be returned

Every hearing device and personal sound amplifier we sell is eligible for our 60-day guarantee. This includes:

  • iHEAR Matrix, Axis, Linx OTC hearing aids
  • HearingAssist CONNECT ITE and STREAM RIC hearing aid kits
  • TReO by iHEAR personal sound amplifier (single or pair)
  • Accessories purchased alongside a device

Accessories purchased separately (replacement domes, tubes, batteries, cleaning supplies) are returnable within 30 days if unopened. Opened accessories are non-returnable for hygiene reasons.

Warranty coverage

Beyond our 60-day guarantee, every hearing device comes with a 1-year manufacturer warranty covering defects in materials or workmanship. If your device fails within the first year due to a manufacturing defect, we'll repair or replace it at no cost. Damage from misuse, liquids, or accidents is not covered under warranty but can sometimes be repaired for a modest fee - email us.

Pre-sale and back-order orders

Your 60-day guarantee starts the day your pre-sale order is delivered - not the day you placed it. So if you reserved an iHEAR Matrix at the 50% off price today and it ships in late August 2026, your 60 days begin the day UPS drops it at your door.

Questions?

Email Care@OTCHealthMart.com. Real humans respond within one business day. We've been in the hearing health business for 80+ years - we know how to take care of customers.

OTCHealth Inc. · Roseville, CA · Care@OTCHealthMart.com