Shipping Policy | Free UPS Ground Over $75 | OTCHealth
Free Shipping on Orders Over $75
UPS Ground from Roseville, CA. Tracking on every order. Continental U.S. delivery in 3-5 business days.
Our promise: If your order doesn't arrive when we said it would, email Care@OTCHealthMart.com and we'll make it right. Late shipments get a refund of shipping costs. Lost shipments get replaced at no cost to you.
What you can expect
Order processing: Orders placed before 2:00 PM Pacific on business days ship the same day. Orders placed after 2:00 PM, on weekends, or on holidays ship the next business day.
Tracking: You'll receive a UPS tracking number by email as soon as your order ships. You can track it anytime at ups.com/track.
Carrier: All orders ship via UPS Ground from our Roseville, CA warehouse. We've chosen UPS because they handle hearing aids carefully and deliver on their commitments.
🇺🇸 Continental U.S.
Free on orders over $75. $9.99 flat shipping on orders under $75. Typical delivery: 3-5 business days after shipment.
🏔️ Alaska & Hawaii
$19.99 flat shipping. Typical delivery: 5-10 business days after shipment via UPS Ground.
📬 PO Boxes & APO/FPO
We ship to PO Boxes via USPS Priority Mail. Email us first so we can coordinate: Care@OTCHealthMart.com
🌎 International
We currently ship only within the United States. International customers, email us and we'll let you know when that changes.
Pre-sale and back-order shipments
If you've pre-ordered a product (like the iHEAR Matrix), your order is locked at the price you paid and will ship when the pre-sale period ends. The specific ship month is listed on each pre-sale product page. You'll receive a tracking number by email as soon as your pre-sale order ships - no action required on your part.
Something go wrong?
If your package is late, lost, damaged, or anything else we need to fix, email Care@OTCHealthMart.com with your order number. A real person will respond within one business day and make it right. We've been in the hearing health business for 80+ years. We know that if we don't take care of you, you'll tell your friends - and we want you to tell your friends about us for the right reasons.
Every order is covered by our 60-day money-back guarantee. Try your hearing device risk-free for 60 days after it arrives. If it's not right for you, return it for a full refund. We cover return shipping. No questions asked. See our return policy for details.