Most orders arrive within 3-5 business days from the date of shipment. We ship via UPS and USPS Priority Mail. You will receive a shipment confirmation email with a tracking number as soon as your order leaves our warehouse.

Please allow up to one additional business day for order processing before shipment.

• Free shipping on all hearing product orders over $50
• $7 flat-rate shipping on orders under $50
• We currently ship to addresses within the United States only

Free shipping is automatically applied at checkout when your qualifying order total is met - no coupon code needed.

Once your order ships, you will receive an email containing your tracking number along with a direct link to track your package. You can use this tracking number on the UPS or USPS website at any time.

If you did not receive a tracking email, please check your spam or promotions folder. Still can't find it? Email us at Care@OTCHealthMart.com with your order number and we'll look it up for you.

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover
• Debit cards with a Visa or Mastercard logo

All transactions are processed securely through Shopify's encrypted checkout.

We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. Email Care@OTCHealthMart.com with your order number and the change you need.

Once an order has shipped, we are unable to modify or cancel it. In that case, you are welcome to return the item under our 60-day money-back guarantee once it arrives.

We offer a 60-day money-back guarantee on all hearing products purchased from OTCHealthMart.com. 60-Day Guarantee

If you are not completely satisfied with your purchase for any reason, simply return the item within 60 days of delivery for a full refund. Your satisfaction is our priority.

To initiate a return, email our support team at Care@OTCHealthMart.com and include:

• Your order number
• The item(s) you'd like to return
• The reason for the return (optional, but helpful)

Our team will respond within one business day with return instructions and a return shipping address.

We ask that returned products be in working condition and returned in their original packaging whenever possible, including all accessories, manuals, and included items.

Products that are damaged due to misuse or missing major components may be subject to a partial refund. If you have any concerns, please reach out to us before shipping your return.

Once we receive and inspect your return, refunds are typically processed within 5-10 business days. You will receive a confirmation email when the refund is issued.

Please allow an additional 2-5 business days for the refund to appear on your original payment method, depending on your bank or card issuer.

The iHEAR TReO is a Personal Sound Amplification Product (PSAP) designed for non-hearing-impaired adults who want to enhance environmental sounds across different situational and recreational settings. It is Made in the USA and available as a single unit ($99) or a pair ($149).

The TReO is engineered for simplicity and comfort. It refines and amplifies environmental sounds for the moments that matter most: theater performances, lectures, seminars, museums, birdwatching, hunting, and outdoor adventures.

The TReO is designed for non-hearing-impaired adults 18 and older who want a high-fidelity audio edge for situational and recreational activities, such as theater, lectures, live performances, museums, birdwatching, or hunting.

If you suspect you have hearing loss, even mild to moderate, TReO is not the right product for you. The iHEAR Matrix OTC hearing aid would be a better fit.

PSAPs (Personal Sound Amplification Products) are consumer electronic devices designed to amplify environmental sounds for people who want to hear better in everyday situations without a clinical diagnosis. The iHEAR TReO is a PSAP.

OTC Hearing Aids are FDA-regulated medical devices specifically intended for adults with mild to moderate hearing loss that has been diagnosed or self-assessed. Our HearingAssist Stream, Ease, and Control models are OTC (over-the-counter) hearing aids.

If you are unsure which product is right for you, contact us at Care@OTCHealthMart.com and we'll be happy to help you decide.

The iHEAR TReO uses Size 312 zinc-air batteries, which are included with every purchase. Size 312 batteries are widely available at pharmacies, grocery stores, and online retailers.

With typical daily use, each Size 312 zinc-air battery lasts approximately 5-7 days. Battery life can vary depending on usage duration, volume settings, and environmental factors.

Tip: When not in use, opening the battery door (or storing the battery with its protective tab in place) will help extend battery life.

HSA and FSA eligibility for PSAPs can vary by plan administrator. We recommend checking directly with your HSA or FSA plan provider to confirm whether the iHEAR TReO qualifies under your specific plan.

We can provide an itemized receipt upon request to assist with any reimbursement claims.

We carry three HearingAssist OTC Hearing Aid models - all rechargeable and ready to use right out of the box:

• HearingAssist Stream - Bluetooth-enabled hearing aid with audio streaming
• HearingAssist Ease - Everyday comfort with simple, intuitive controls
• HearingAssist Control - Advanced sound control for demanding listening environments

All three models are OTC (over-the-counter) hearing aids, meaning no prescription is required.

Yes. HearingAssist OTC Hearing Aids are sold under the FDA's OTC Hearing Aid category, established by the 2022 FDA Final Rule. OTC Compliant

The OTC category means these devices meet specific FDA standards for safety and labeling, can be purchased without a prescription or visit to a hearing care professional, and are designed for adults 18+ with perceived mild-to-moderate hearing loss.

HearingAssist OTC Hearing Aids are designed for adults 18 years and older who experience mild to moderate hearing loss. They are not intended for children or for individuals with severe to profound hearing loss.

If you are unsure about your level of hearing loss, we recommend consulting with an audiologist or hearing care professional before purchasing.

Choosing the right hearing aid depends on your lifestyle, hearing needs, and personal preferences. Our support team is happy to provide personalized guidance at no charge.

Contact us at Care@OTCHealthMart.com or use the live chat in the bottom-right corner of the page, and a team member will help you find the best match.

The STREAM comes with a charging case, USB cable, three packages of dome tips, and a cleaning brush.

1. Charge: Remove the plastic protective tab from each hearing aid, place them in the case, and plug in the USB cable. Blue lights = charging, white lights = fully charged. The case holds 3 full charges.
2. Wear: Remove from the case (they turn on automatically). Left = blue marking, Right = red. Place over each ear and gently push the dome into your ear canal.
3. Start with open domes: They feel the most natural. Switch to semi-open or closed domes if you experience whistling.
4. Adjust volume: Use the buttons on the device or download the HearingAssist Stream app for more control.

Watch: Getting Started with STREAM

The CONNECT works right out of the box - no app required (though one is available for extra customization).

1. Charge: Plug the USB cable into the charging case. Blue lights = charging, white lights = fully charged.
2. Wear: Remove from the case, check left/right markings, and place over each ear.
3. Switch programs: Press and hold the memory button for 3 seconds to cycle through Conversation, Restaurant, Outdoors, and Music modes.

Watch: Getting Started with CONNECT

The CONTROL is ready to use right out of the box with optional app support.

1. Charge: Place hearing aids in the case and plug in the USB cable. Wait for white lights (fully charged).
2. Wear: Remove from the case (they turn on automatically), check left/right markings, and place over each ear.
3. Optional app: Download the HearingAssist app for volume, program, and sound customization.

Watch: Getting Started with CONTROL

Both the Matrix and Axis follow the same setup process:

1. Remove the protective tab from the bottom of each hearing aid.
2. Charge: Place in the case and plug in the USB cable. White lights = fully charged.
3. Wear: Remove from the case (they auto-power on), check left/right markings, and place over each ear.
4. Choose a program: Press and hold the program button - 1 beep = Standard, 2 = Restaurant, 3 = Outdoors, 4 = Music.
5. Download the app: Search for "My iHEAR" in the App Store or Google Play for extra control.

Watch: Getting Started with Matrix · Getting Started with Axis

The Linx is an earbud-style hearing aid that also streams music and phone calls.

1. Remove the protective tab from the bottom of each hearing aid and charge fully.
2. Wear: Remove from the case, check left/right markings, and insert each earbud. Twist gently for a secure fit.
3. Stream audio: Go to your phone's Bluetooth settings and connect to "iHEAR Linx" (without L or R) for music and phone calls.
4. Download the app: Search for "My iHEAR" for hearing aid settings (separate from the streaming connection).

Watch: Getting Started with Linx

Before you start: Turn on Bluetooth, disconnect other Bluetooth headphones/speakers, and update your phone.

Which app do I need?

• HearingAssist devices (STREAM, CONNECT, CONTROL): Download "HearingAssist Stream" (red icon)
• iHEAR devices (Matrix, Axis, Linx): Download "My iHEAR"

Steps:

1. Open the app on your phone.
2. Take your hearing aids out of the charging case (they'll start flashing blue and white).
3. Put them on your ears - the app will detect and connect within a few seconds.

Trouble connecting? Power cycle the hearing aids (put them back in the case for 10 seconds), toggle Bluetooth off/on, or restart your phone.

Watch: Connecting to the App (HearingAssist) · Connecting to the App (iHEAR)

1. Conversation / Standard: Your everyday mode - picks up sound from all directions. Use this most of the time.
2. Restaurant: Focuses microphones forward and reduces background noise. Use in noisy environments like restaurants.
3. Outdoors: Reduces wind noise across the microphones. Use outside on windy days.
4. Music: Full, uncompressed audio - turns off speech prioritization so you hear music naturally.

Tip: Pick the best program first, then adjust volume. Don't change both at the same time.

Watch: Pre-Set Modes · Programs (iHEAR)

• On the device: Press the buttons on the hearing aid (about 10 steps available)
• Through the app: Use the volume slider - you can adjust each ear independently or together

Tip: Start with a lower volume and gradually increase over the first few days as your brain adjusts.

Watch: Volume Control

We recommend leaving the frequency bands at their default settings (zeros) unless a hearing professional guides you. The zeros don't mean zero amplification - they represent the factory-calibrated default levels.

If you do make changes: less is more, change both ears, press Save, and try the new settings for a while before adjusting further.

Watch: Frequency Bands

Focus / Directionality: Controls where the microphones point. Normal mode picks up sound from all directions. TV mode focuses forward.

Noise Reduction: Suppresses background noise. Start with Off or Mild - setting it too high can make voices sound choppy.

Loud Sound Protection: Caps loud sounds so they don't become painful. Most people do fine with No or Low reduction.

Watch: Focus and Noise · Loud Sound Protection

Devices that support streaming (STREAM, Matrix, Linx) use two separate Bluetooth connections:

• App connection (shows as "[Device] Left" and "[Device] Right"): Controls hearing aid settings
• Streaming connection (shows as just "[Device]" without L/R): Streams music and phone calls

To set up streaming: Go to your phone's Bluetooth settings (not the hearing aid app), find your device name without a left/right designation, and tap to connect.

Watch: Bluetooth Streaming Setup

Unlike eyeglasses, hearing aids take time. Your brain needs approximately 300 to 600 hours of wearing to fully adjust. Some people adapt in a few days; others may take a few weeks. This is completely normal.

What to expect at first:

• Everyday sounds (running water, paper crinkling, dishes) may seem unusually loud
• Your own voice may sound different, like you're "in a barrel" - this goes away within days
• Some mild ear itching or tickling is normal as your ears adjust

Watch: Time and Patience

Practice at home: Walk around and identify sounds - "That's the refrigerator, that's the clock." Once your brain recognizes them, it will file them into the background.

Read out loud: Spend 15-20 minutes daily reading a book aloud. Seeing the words while hearing them helps your brain remap sounds faster.

Start at a lower volume: Don't crank it up right away. Gradually increase over time.

Wear them all day: From morning to night. Occasional use doesn't give your brain enough exposure to adapt.

Watch: Practice Tips

"Use it or lose it" applies to hearing. If your brain isn't consistently fed the frequencies around you - especially high frequencies - it can eventually forget how to process them.

Wearing hearing aids daily protects the hearing you still have and keeps your auditory pathways active.

Watch: Use It or Lose It

• Streaming devices (STREAM, Matrix, Linx): Phone calls stream directly through your hearing aids - the best experience
• Non-streaming devices: Move the phone slightly away from your ear and position the speaker near the top of your ear where the hearing aid's microphone sits
• Speakerphone: Always a good option if positioning is tricky

Watch: Phone Call Tips

Even with hearing aids, your loved one is relearning how to process sounds. Here's how to help:

• Face them when speaking - visual cues from lip movement help enormously
• Don't yell - speak clearly at a normal pace instead
• Reduce background noise - turn down the TV when having a conversation
• Get their attention first - say their name before speaking
• Rephrase instead of repeating - try different words rather than saying the same thing louder
• Celebrate progress - acknowledge improvements instead of focusing on what they still miss

Watch: How Family Can Help

• Open domes: Lightest feel, most natural sound, your voice sounds normal. Best starting point.
• Semi-open domes: Small slits for some airflow. Good if you get whistling with open domes.
• Closed domes: Smooth, no openings. Best at preventing feedback. Your voice may sound different at first.

Start with open domes. If whistling occurs at your preferred volume, try semi-open, then closed. Replace dome tips about once a month.

Watch: Whistling and Dome Tips

Every morning before putting your hearing aids in (2 minutes):

1. Brush the dome tips: Hold the hearing aid with the dome pointing down. Use the included brush (or a soft-bristle toothbrush) to brush off dried wax. Gravity helps dislodge debris.
2. Brush the microphone holes: The small holes on top of the hearing aid can get clogged with hairspray, gel, or dust.
3. Wipe the body: Use a dry, soft cloth.

Why mornings? Overnight, any wax dries and becomes flaky - much easier to brush away.

Weekly: Remove the dome tip, clean the receiver opening with the wire loop end of the brush, and clean charging contacts with a dry Q-tip.

Watch: Keep Devices Clean and Dry · Wax Buildup Fix

Wax buildup is the #1 cause. Do the "in-the-hand test":

1. Take the hearing aid out of the case and let it turn on.
2. Cup it in your hand.
3. You should hear a loud squealing sound - this confirms the device is working.

If you hear the squeal, the issue is wax blocking the dome or receiver. Clean the dome tip or replace it with a fresh one.

Watch: Wax Buildup Troubleshooting

Whistling when handling or inserting your hearing aids is normal and a good sign - it means the device is working. They should NOT whistle while sitting comfortably on your ears.

If whistling happens while wearing them:

• Lower the volume - it may be too high for the current dome type
• Try a different dome type - switch from open to semi-open or closed domes
• Reinsert - remove and reinsert to get a better seal
• Clean the device - wax can cause feedback too

Watch: Whistling and Dome Tips

Clean the contacts: Use a dry Q-tip to clean the round gold contact points on the bottom of each hearing aid and inside the charging case.

Reseat the hearing aids: Place the dome end in first, then position the body. Gently adjust until the charging light turns on.

Check the case battery: The four center lights show the case charge level. If no lights, plug the case into the wall.

Don't swap sides: Always place left in the left slot and right in the right slot.

Orange/amber light? That's the UV sanitizing LED - completely normal.

Watch: Charging Troubleshooting

Try these steps in order:

1. Update your app - updates often improve battery performance
2. Verify proper charging - make sure lights come on when docked. Clean contacts if needed.
3. Check your settings - higher volume and streaming use more battery. Consider lowering volume slightly or using the portable case for a midday top-up.

The charging case holds enough power for 3 full charges, so carry it with you for on-the-go recharging.

Watch: Battery Life Tips

Try these steps in order:

1. Disconnect other Bluetooth devices - other headphones and speakers can interfere
2. Power cycle: Put hearing aids back in the case, wait 10 seconds, then take them out
3. Toggle Bluetooth off and on in your phone settings
4. Restart your phone - a full reboot often resolves pairing issues
5. Update the app - older versions may have connectivity bugs

Note: Streaming devices have two Bluetooth connections: the "app connection" (shows L and R separately) and the "streaming connection" (single entry without L/R). Both should be active.

Watch: Bluetooth Troubleshooting

• Don't store in the bathroom - humidity and water splash damage electronics
• Apply hairspray and gel first - put hearing aids on after, so sprays don't clog the microphones
• Keep away from pets - dogs and cats love the smell of their owner on hearing aids and will chew them up. Always store in a closed case on a dresser or shelf
• Replace dome tips monthly - even with daily cleaning, built-in filters eventually clog
• Take care of your ears - keep ear canals clean. See a doctor if you experience active drainage, pain, redness, swelling, dizziness, or sudden hearing loss

Watch: Additional Care Tips · Ear Care

Replacement ear domes, batteries, cleaning tools, and other accessories are available. Email us at Care@OTCHealthMart.com with your product name and model, and our team will help you find the right parts.

OTCHealth Inc. is a three-generation family business with over 80 years of experience helping people hear better. We are the Official Home of the HearingAssist and iHEAR brands, two trusted names in affordable hearing technology.

Our mission is to make high-quality hearing solutions accessible to everyone - without the high cost or barriers of traditional hearing care. From PSAPs to OTC hearing aids, we are committed to improving quality of life through better hearing.

Yes. OTCHealth Inc. is headquartered in Roseville, California. While we are primarily a direct-to-consumer online retailer, our team is based in the USA and available to assist you via email and live chat.

There are two easy ways to reach our support team:

• Email: Care@OTCHealthMart.com - We aim to respond within one business day
• Live Chat: Click the chat icon in the bottom-right corner of the page to start a live chat session during business hours

Our team is based in the United States and is happy to help with orders, product questions, returns, or anything else you need.