Start a Return
Eligible returns may be started within 75 days of delivery. Contact Care with your order number and we’ll walk you through the process.
Ready to start your return?
Email Care with your order number to begin. We review each request, provide the applicable return instructions, and issue a prepaid UPS label when applicable.
Care@OTCHealthMart.com or call 800-864-4337How returns work
Contact Care within 75 days of delivery
Email Care@OTCHealthMart.com with your order number and the reason for the return. Chat on the site or phone (800-864-4337) also work.
Care reviews your request
Care reviews each request and provides the applicable return instructions. A prepaid UPS return label is provided when applicable.
Ship back the device
Include the device and all supplied accessories. Original packaging is helpful but not required. Missing accessories may affect the refund amount after review.
Refund processed after review
After your eligible return is received and reviewed, OTCHealth processes the refund to your original payment method.
Refund timing
| Processing | 3–5 business days after eligible return is received and reviewed |
| Bank posting | Banks may take an additional 3–5 business days to post the credit |
What to include with your return
- The device (hearing aid or personal sound amplifier)
- All supplied accessories included with your original order
- Original packaging, if available (helpful but not required)
Missing accessories may affect the refund amount after review.
Have questions about returns?
View our full Refund Policy for complete details, or contact Care for help with your specific situation.