Contact OTCHealthMart - OTC Hearing Aid Support
Contact Us
Questions, order help, setup, or a return? We’re here to help.
Email Care
For detailed help, documents, returns, or an order question, email our Care team. Care will review your request and respond as soon as practicable.
Email Care@OTCHealthMart.comLive Chat
Use the chat icon in the bottom-right corner for general questions, current policies, product basics, and verified order help. Safety, refund decisions, privacy, and unresolved requests are routed for support review.
Automated Phone Help (24/7)
Our automated phone line is available 24/7 for general help. Requests needing order review, returns, safety review, or a human response are routed to Care.
Safety concerns
If you have pain, ringing, dizziness, a sudden change, or an injury, stop using the device and seek prompt advice from a doctor or audiologist. For an emergency, seek urgent in-person care. Our team will review next steps and return eligibility.
Looking for answers? Visit our Help Center for FAQs and guides.