AWARE App Support

For AWARE app setup, purchase, privacy, or report questions, contact OTCHealth support.

Email: Care@OTCHealthMart.com
Phone: 1-800-864-4337

What AWARE does

AWARE provides short listening-practice sessions and a general hearing self-check for adults age 18 or older. It is not a diagnosis, treatment, or clinically calibrated evaluation.

Microphone or notification access

Open iOS Settings, choose AWARE, and review Microphone or Notifications. The microphone supports the sound-level estimate and optional live-microphone audio filters. AWARE does not record, store, or upload microphone audio.

Restore an Apple purchase

In AWARE, open Settings and choose Restore Purchases. AWARE asks Apple and RevenueCat for the current Apple ID's entitlement. AWARE does not receive or store your full payment-card number.

Save or share a report

Open the latest self-check result and choose Save or share detailed PDF. You select the destination through the iOS share sheet. AWARE does not upload a contact list or automatically send a result to a clinic.

Delete local data

Open AWARE Settings and choose Delete my data. This clears AWARE data on that device, cancels local reminders, clears delivered local notifications, and opts out of optional analytics. It does not delete records held by Apple, RevenueCat, Sentry, PostHog, or a destination previously selected in the iOS share sheet.

Self-check limitations

The AWARE hearing self-check is not clinically calibrated. Headphone model, fit, device volume, background noise, hearing-device use, and speaker use can change the result. Speaker-mode results are labeled low confidence. N/R means no response at the current device and setup's maximum output and is not a numeric threshold.

Urgent concerns

For sudden symptoms, severe dizziness, pain, drainage, or other urgent medical concerns, contact a licensed medical professional or emergency service. AWARE support cannot provide medical diagnosis or treatment.

Privacy

Read the AWARE App Privacy Notice.