Buying for a Parent, Spouse, or Family Member
Buying for a Parent, Spouse, or Family Member
You don't have to be the one wearing the hearing aid to buy it from us. Here's how it works.
Why people shop for family
Many of our customers are adult children buying for a parent who finally admitted they need help, or spouses buying for a partner who's been turning the TV up for years. We see it every day. We built this page so the buying process matches how families actually shop.
How OTCHealth handles family purchases
Separate billing and shipping
Use your credit card and email address. Ship to your parent's, partner's, or family member's home anywhere in the United States. We send the order confirmation to you and the shipping notification to whichever email you list as the recipient.
Warranty registered under the user's name
The 1-year manufacturer warranty and 60-day money-back guarantee are registered to the person who will wear the device, not the buyer. If your dad has a warranty question in 14 months, he calls us directly, he doesn't need you to find the receipt.
Phone-assisted purchase
If you'd rather walk through the purchase by phone, especially if your family member is right there with you, call (800) 864-4337. We never ask for your credit card on the call. We'll text or email you a one-tap secure checkout link that you complete on your own device.
Which product is right for them
| If your family member… | Recommended product |
|---|---|
| Has documented mild-to-moderate hearing loss and wants Bluetooth streaming | iHEAR Matrix, $349 (reserves for August 2026) |
| Bought HearingAssist hearing aids at Walmart, CVS, Target, or Best Buy 2008-2024 | Welcome Back returning-customer flow |
| Doesn't have documented hearing loss, wants a sound boost for theater, birdwatching, hunting, or seminars | iHEAR TReO, $99 single / $149 pair |
| Not sure, wants to know if they actually need help first | iHEARtest free home hearing test |
Tips from buyers who've done this
- Talk to them first. Most people who need hearing help know it, but they need someone to make it OK to buy. Don't surprise them; surprise gifts often end up returned.
- If they're tech-shy, pick a no-app product. The HearingAssist Classics line works without a smartphone. The iHEAR Matrix requires the app for Bluetooth features (but works without it).
- Use the 60-day guarantee as the safety net. If it's not right, email us, we email a prepaid USPS label, refund hits in 5 business days.
- If you live far away, take advantage of the phone line. They can call us with questions even after delivery. (800) 864-4337 · 24/7.
Not sure where to start?
Call us. We'll help you pick the right product for your family member and walk you through the order, we never ask for your card on the phone.
Call (800) 864-4337Or email Care@OTCHealthMart.com, one business day response.
OTCHealth Inc. ships within the United States only. For international shipping inquiries (parents in Mexico, Canada, etc.), email Care@OTCHealthMart.com, case-by-case basis for the iHEAR product line.